Terms of Service

1. TERMS OF SERVICE

1.1 Acceptance of Terms

By accessing or purchasing from PepClub USA (“Company,” “we,” “our,” “us”), you agree to these Terms of Service. If you do not agree, discontinue use of the website immediately.

We may update these Terms at any time. Continued use of the site means you accept any changes.

1.2 Research‑Use‑Only Products

All products sold by PepClub USA are strictly for laboratory, research, and development purposes only.

You acknowledge:

  • Products are NOT for human consumption
  • Products are NOT dietary supplements, drugs, cosmetics, or medical treatments
  • Products are NOT intended to diagnose, treat, cure, or prevent any disease
  • Products are NOT to be used on humans or animals
  • Products must be handled only by qualified professionals

Misuse may violate federal law.

1.3 Eligibility

You must be:

  • At least 18 years old
  • Legally allowed to purchase research‑use‑only materials
  • Using products only for lawful research purposes

We may refuse service to anyone.

1.4 Ordering & Payment

By placing an order, you confirm:

  • All information is accurate
  • You are authorized to use the payment method
  • You understand the nature of the products

Orders may be canceled at our discretion.

1.5 Limitation of Liability

PepClub USA is not liable for any damages arising from the use or misuse of our products. Liability is limited to the purchase price of the product.

1.6 No Warranties

Products are sold “AS‑IS” with no warranties, including:

  • Merchantability
  • Fitness for a particular purpose
  • Performance
  • Stability

Research materials may vary in appearance.

1.7 Governing Law

These Terms are governed by the laws of Washington State. Disputes will be resolved in King County, Washington.

2. PRIVACY POLICY

2.1 Information We Collect

We may collect:

Payment confirmation (no card numbers stored)

  • Name
  • Email
  • Shipping Address
  • Order Details

2.2 How We Use Information

We use your information to:

  • Process orders
  • Provide customer support
  • Improve website performance
  • Prevent fraud

We do not sell or rent your information.

2.3 Cookies

We use cookies for:

  • Site functionality
  • Analytics
  • Shopping cart performance

You may disable cookies in your browser.

2.4 Data Security

We use industry‑standard security measures to protect your data.

2.5 Third‑Party Services

We may use:

  • Payment processors
  • Shipping carriers
  • Analytics tools

These providers have their own privacy policies.

3. REFUND POLICY

3.1 All Sales Are Final

Due to the nature of research‑grade materials, all sales are final.

3.2 Replacements

Replacements may be issued only if:

  • The product arrives damaged
  • The wrong item was shipped
  • The issue is reported within 48 hours
  • Photo/video evidence is provided

We reserve the right to approve or deny replacement requests.

4. SHIPPING POLICY

4.1 Processing Times

Orders ship Monday–Friday, excluding holidays.

4.2 Delivery Estimates

Shipping times are estimates, not guarantees.

4.3 Carrier Responsibility

Once a package is handed to the carrier, responsibility transfers to you.

We are not responsible for:

  • Carrier damage
  • Delays
  • Lost packages

4.4 Signature Confirmation

May be required on certain orders.

5. RESEARCH‑USE‑ONLY DISCLAIMER

5.1 Legal Classification

All products are sold as research chemicals.

They are NOT:

  • Medical products
  • Drugs
  • Supplements
  • Cosmetics
  • Treatments

5.2 No Medical Claims

PepClub USA does not provide:

  • Health claims
  • Medical advice
  • Dosage instructions
  • Usage guidance

5.3 Professional Handling Required

Products must be handled only by trained professionals in controlled environments.

6. PRODUCT SAFETY NOTICE

6.1 Storage

You agree to store products according to standard laboratory safety protocols.

6.2 Handling

Use appropriate PPE and follow all safety procedures.

6.3 Misuse

PepClub USA is not responsible for harm resulting from improper handling or misuse.

7. PAYMENT POLICY

7.1 Accepted Payment Methods

We accept the payment methods displayed at checkout.

7.2 Fraud Prevention

Orders may be canceled if flagged for:

  • High‑risk behavior
  • Suspicious activity
  • Mismatched billing information

7.3 Chargebacks

Fraudulent chargebacks will result in:

  • Possible legal action
  • Account termination
  • Blacklisting

8. CONTACT INFORMATION

PepClub USA Customer Support: pepclubinfo@gmail.com

Business Hours: Monday–Friday 9-7 pacific time